Refund Policy

If you are not happy with your purchase and wish to return an item you have all

rights to do so.

Please contact us at: support.kooltainer@gmail.com within 30 days from receiving your order.

Provide us with your order number as well as the reason for your return. Our
customer service will review the return request and will send further instructions if
the return is approved.

Returned items must be unused, in the same condition that we sent it to you, and
must include all accessories, manuals and documentation. Kooltainer reserves the right to deny return from justifiable reasons, in particular when the
returned item does not meet conditions specified above or there is a suspicion that
the item have been used or the client abuses its right to refund(in particular by mass purchasing the items and mass returns).

*Kooltainer does not cover the shipping cost for returned products. Any
shipping fee has to be paid by the customer.

**Please note that after 30 days from receiving your order the return will only be approved, if the product is defective, according to the rules and within the period provided by the provisions of law.